Refund Policy
1. Introduction
This Refund Policy outlines the rules and procedures for canceling previously ordered services on the Site (https://www.picknpack.pro), operated by Gas Robotics Inc. (“Company”, “We”, “Us”, “Our”). By using our services, you agree to adhere to this Refund Policy.
2. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- You have canceled a service prior to its commencement.
- The service provided did not meet the specifications outlined at the time of purchase.
- The service could not be delivered due to our fault.
3. Non-Refundable Services
The following scenarios are not eligible for refunds:
- Services that have been fully rendered and completed.
- Services that have commenced but are interrupted due to the User’s failure to provide necessary information or access.
- Any fees or charges incurred by your banking institution during the payment process.
4. Cancellation Procedure
To cancel a previously ordered service, follow these steps:
- Submit a Cancellation Request: Send an email to info@picknpack.pro with your order details and reason for cancellation.
- Processing Time: We will acknowledge your request within 5 business days and process the cancellation within 14 business days.
- Confirmation: You will receive a confirmation email once your cancellation has been processed.
5. Refund Procedure
Upon approval of your cancellation request:
- Processing Time: Refunds will be processed within 30 business days from the approval date.
- Payment Method: Refunds will be issued using the same payment method used for the original purchase. If the original payment method is no longer available, we will contact you to arrange an alternative method.
- Notification: You will receive a notification email once the refund has been issued.
6. Partial Refunds
In cases where services were partially rendered, you may be eligible for a partial refund. The amount will be calculated based on the proportion of the service not yet rendered at the time of cancellation.
7. Disputes
If you believe you are entitled to a refund and have not received it within the specified time frame, please contact us at info@picknpack.pro with your order details and a description of the issue.
8. Final Provisions
- Changes to the Policy: We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the Site.
- Governing Law: This Refund Policy is governed by the laws of the United States of America.
- Contact Information: For any questions regarding this Refund Policy, please contact us at:
Gas Robotics Inc. (PicknPack’s representative office)
780 Е 2nd street Apt 3a
Brooklyn, NY 11218
United States
+1 917 500 8920
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.