New Features

  1. Dashboard
    Starting today, a dashboard with detailed process analytics is provided on the main page of your personal account.
    It includes:
  • Total number of orders sent.
  • Graph of shipments.
  • Number of returns received.
  • The total cost of delivery and storage costs.
  • Order tracking status chart.
  • Number of goods received, shipped and expected to be received.

2. Notifications in your personal account.
The “Notifications” section is activated, which is located on the top panel of your personal account. It will display messages about the results of receiving goods at the warehouse, updates on order statuses and news related to the operation of the platform. Also, all notifications will be duplicated by email.

  1. Sorting goods by quantity available in the warehouse and by quantity on the way

PicknPack Updates

Today we have successfully completed another scheduled system update!
New features:

  • A section “Undeclared inbound” is appeared in your account, which is intended to automate the receipt of goods, such as returns from Amazon. This section will allow you to track detailed information about accepted goods, including their photographs.
  • We finalized the system solution related to the client verification process.
  • We have established the process of adding a VAT number to an order.
  • Added a feature that allows users to delete created orders using their own label.

Top 5 Reasons Why Online Sellers Choose 3PL Providers

With consumer expectations for fast delivery in e-commerce growing each year, most customers now expect to receive their orders within 2-3 days. To stay competitive, e-commerce brands are striving to meet these demands. However, managing this level of efficiency on your own is increasingly challenging, especially as fast delivery becomes a critical factor influencing purchase decisions.

Online stores are turning to third-party logistics (3PL) providers to meet customer delivery expectations without sacrificing profitability. 3PL companies offer specialized logistics chains that improve inventory management, order processing, returns handling, and other key logistics operations.

How 3PL Can Drive Business Growth

3PL providers come equipped with dedicated logistics teams to help businesses scale effectively. Relying solely on your internal team often requires hiring more staff as your sales grow. Without proper experience, this can lead to errors in order processing, negatively affecting profits. Logistics—especially reverse logistics—requires significant resources and oversight. Outsourcing fulfillment to a 3PL provider allows your team to focus on scaling the business without being bogged down by daily logistics tasks.

Leading 3PL companies leverage advanced software to manage orders, warehouses, and deliveries, offering benefits such as:

  • Efficient warehouse operations (receiving, storing, moving, and shipping inventory)
  • Real-time inventory tracking
  • Seamless order synchronization across sales channels
  • Integration with shipping carriers
  • Billing management
  • Revenue and expense analytics

Why E-commerce Sellers Choose PicknPack

  • In-House Fulfillment Centers

We offer a comprehensive range of services, including warehousing, inventory management, picking, packing, shipping, and returns processing. Our experienced team specializes in efficient logistics and warehouse operations, minimizing errors and ensuring timely order deliveries.

  • Direct Integration with E-commerce Platforms

PicknPack software integrates directly with leading e-commerce platforms like Etsy, eBay, and Amazon. This streamlines order creation, reduces errors, and speeds up the fulfillment process.

  • Hassle-Free Returns Management

PicknPack simplifies reverse logistics with an automated solution for processing all returned items. Each product undergoes inspection and registration in the system, with detailed information and photos available to users via their personal account.

  • Fast Order Fulfillment

Order processing is our top priority. We guarantee that all orders created within the system are processed the same day and handed off to carriers. Additionally, our integrated WMS provides real-time rates from over 10 carriers, enabling you to choose the best shipping options based on cost and delivery time.

  • Real-Time Order Tracking

PicknPack’s platform includes real-time shipment tracking and automatic delivery status updates. This means you can monitor the status of all orders processed through the platform, ensuring better visibility and timely customer notifications when needed.

As e-commerce sales volumes grow, it becomes increasingly challenging for businesses to meet customer needs independently. Many e-commerce brands are choosing to outsource logistics and delivery operations to 3PL providers.

Partnering with a 3PL like PicknPack helps sellers enhance customer service, compete more effectively, and expand delivery reach—all of which drive business growth and success.

Understanding Etsy in 2024: A Seller’s Guide to Success

In 2024, Etsy continues to stand out as a leading global online marketplace, offering unique opportunities for sellers of handmade, vintage, and custom goods. With its diverse product categories—ranging from clothing and photography to wedding items, handmade jewelry, and vintage finds—Etsy has cultivated a vibrant space for creators and entrepreneurs. This guide explores everything you need to know about leveraging Etsy to grow your business this year.

What Can You Sell on Etsy?

Etsy specializes in unique, handmade, and vintage products, making it a go-to platform for sellers seeking niche audiences. Products fall into three main categories:

  • Handmade items: 85% of sellers focus on crafting one-of-a-kind goods.
  • Vintage items: At least 20 years old, these products attract 6% of sellers.
  • Craft supplies: Representing 12% of Etsy shops, this category supports fellow creatives.

Why Sellers Choose Etsy

  1. Massive Audience Reach

With 91.6 million active users, including 36.6% who are repeat buyers, Etsy offers unparalleled access to an engaged customer base. Sellers can start earning quickly by tapping into this well-established audience.

  1. Off-Site Advertising

Etsy helps sellers attract external traffic to their shops through its off-site advertising program. Additionally, sellers can promote their brands via social media, coupon distribution, and email marketing, broadening their reach.

  1. Customizable Shipping Policies

Etsy allows sellers to tailor their shipping, return, and exchange policies to remain competitive. Offering flexible and affordable delivery options can boost sales and enhance customer satisfaction.

  1. Personalized Storefronts

Each Etsy shop acts as a unique online store where sellers can showcase their brand. Features include custom logos, slogans, and shop banners to create a professional and memorable presence.

  1. Installment Payment Options

Etsy offers payment plans for buyers, allowing them to pay in installments. Sellers still receive the full payment upfront, enabling timely product shipments. This option is particularly appealing in the U.S., helping sellers attract budget-conscious customers.

  1. Comprehensive Support and Resources

Etsy’s robust support system includes seller protection policies and educational resources. These tools ensure a secure and efficient environment for sellers to operate their businesses.

Selling Requirements on Etsy

While you don’t need a business license to sell on Etsy, you must comply with local regulations governing online sales. The rules may vary by country, so check your area’s requirements.

Allowed Products:

  • Handmade goods
  • Craft supplies
  • Vintage items (20+ years old)
  • Digital products

Etsy Fees

Opening an Etsy shop is free, but there are fees to consider:

  • Transaction fee: 6.5% of the total sale price (including shipping).
  • Payment processing fees: Vary by location, typically adding up to 20-25% of your total revenue.

Shipping on Etsy 

Buyers prefer free shipping, and Etsy incentivizes sellers to offer it. For orders over $35, sellers can use the Free Shipping Guarantee, attracting more customers while maintaining competitive pricing. Use Etsy’s pricing tools to cover shipping costs effectively without reducing profits.

Promoting Your Etsy Shop: Etsy Ads

Etsy Ads enable sellers to promote products within the platform and improve visibility in search results. By setting a budget and selecting specific listings, you can maximize traffic to your shop. With click rates ranging from $0.20 to $0.50, Etsy Ads are more cost-effective than Google or Facebook advertising.

Mastering Etsy SEO

Etsy’s powerful SEO system ranks product listings based on relevance, keyword usage, and quality scores. To appear on the first page of search results:

  1. Use targeted keywords in your titles, tags, and descriptions.
  2. Ensure product descriptions are detailed and engaging.
  3. Include high-quality images to boost conversion rates.

Why Etsy Is the Best Platform for Creatives in 2024

Etsy continues to evolve, providing innovative tools and resources for sellers. Whether you’re running a small business or selling handmade items as a hobby, Etsy offers:

  • Access to a large, targeted audience.
  • Affordable entry without heavy financial commitments.
  • Seamless integration with other platforms and tools.

If you’re ready to turn your passion into profit or expand your online presence, Etsy is the perfect platform for your next step.

Why Etsy Sellers Should Consider PicknPack

While Etsy offers incredible opportunities to grow your business, managing operations like inventory, order processing, and shipping can be time-consuming. That’s where PicknPack comes in.

Our platform provides seamless solutions tailored for Etsy sellers, including:

  • Efficient order fulfillment: We handle storage, packing, and shipping, so you can focus on scaling your business.
  • Real-time inventory management: Stay updated on stock levels and avoid overselling.
  • Shipping optimization: Access competitive rates from multiple carriers and ensure fast, reliable delivery.
  • Integrated systems: Easily connect your Etsy shop with PicknPack to automate order processing and streamline operations.

Whether you’re an experienced Etsy seller or just starting, PicknPack helps you save time, reduce costs, and deliver a flawless shopping experience for your customers.

Take your Etsy shop to the next level with PicknPack! Register now and try it for free today.

PicknPack Platform Updates

We’re excited to announce the successful completion of our latest planned system update! Here’s a detailed overview of the new features and improvements we’ve implemented to enhance your experience:

New Features and Updates:

1. Custom Label Upload for Shipments
In the “Create New Shipment” section, you can now ship products from the warehouse using your own custom shipping label. This feature adds flexibility and convenience to your shipping process.

    2. Automated Returns Processing
    We’ve streamlined the returns management process. A new “Returns” section is now available in your dashboard, where you can access detailed information about every accepted return, including product photos for added clarity.

    3. Simplified Product Creation and Currency Selection
    Creating new products is now easier than ever, with an updated interface that allows you to select the currency for pricing. This ensures greater accuracy and flexibility in managing your inventory.

    4. Customs Information for International Orders
    When creating an order for international shipping, a dedicated Customs Information section will now appear. This ensures all necessary details are included for seamless cross-border transactions.

    5. Automatic Status Updates for Warehouse Arrivals
    To improve inventory accuracy, we’ve introduced an automated status update for goods marked as “In Transit” to the warehouse. If items do not arrive within 90 days of creation, their status will automatically change to “Expired” to keep your inventory data up to date.

    Experience the Enhanced PicknPack Platform Today

    These updates are designed to simplify operations, save time, and provide greater control over your logistics and inventory management.

    Log in now to explore these new features and see how PicknPack can make managing your fulfillment even easier!

    Reducing Return Rates in E-Commerce: Insights and Solutions

    E-Commerce Returns: A Growing Challenge
    Returns are a significant challenge for companies, even those with established reverse logistics systems. The process of handling returns requires time, resources, and adjustments to business processes, often leading to unforeseen losses. These losses extend beyond operational costs, impacting customer satisfaction and brand reputation.

    Common Reasons for Returns

    • Customer Error

    Incorrect sizes, colors, or variations ordered by the customer are frequent causes, particularly in fashion and electronics sectors. The best solution here is to facilitate easy exchanges, leaving a positive impression on the customer.

    • Unmet Expectations

    When the product doesn’t match its description or images, customers feel deceived. Clear and accurate product descriptions with high-quality images can significantly reduce this issue.

    • Damaged Products

    Items that arrive damaged often result in returns. Damage can occur at various stages: loading, transport, unloading, or delivery. To maintain customer trust, provide a replacement or refund promptly.

    • Shipping Delays

    Late deliveries, especially for time-sensitive purchases, lead to returns. Partnering with reliable shipping services offering real-time tracking is critical to minimizing delays.

    Key Strategies to Reduce E-Commerce Returns

    1. Key Strategies to Reduce E-Commerce Returns

    A straightforward return policy reassures customers, encouraging them to make purchases without hesitation. Clearly outline return processes to avoid inconvenience. Demonstrating generosity and loyalty towards customers not only builds trust but also reduces return rates over time.

    2. Provide Stellar Customer Service

    Detailed product descriptions help prevent misunderstandings, while responsive customer support ensures buyers get additional information quickly. Prompt, courteous, and informative responses encourage confident purchasing decisions.

    3. Leverage Customer Reviews

    Customer reviews are a powerful tool for reducing returns. They offer social proof and authentic insights about products, enabling buyers to make informed decisions. Highlight reviews that address specifics, such as size accuracy or product quality, to help shoppers set realistic expectations.

    4. Invest in High-Quality Packaging

    Proper packaging is essential, especially for fragile items. Poor packaging can lead to damage during shipping, resulting in returns and customer dissatisfaction. Use durable materials that protect products during transit, reducing damage-related returns.

    5. Offer Product Exchanges

    Instead of refunds, suggest product exchanges. Providing customers with alternative sizes, colors, or models retains revenue and improves customer retention. Quick and seamless exchanges keep customers happy and engaged with your brand.

    6. Analyze Return Data

    Understanding the reasons behind returns is critical. Maintain a system for tracking and categorizing returns to identify patterns and trends. Use these insights to refine product offerings, improve descriptions, and optimize logistics processes.

    Simplify Returns with PicknPack

    Managing returns effectively is crucial for maintaining customer satisfaction and operational efficiency. The PicknPack platform provides a comprehensive solution for automating and streamlining reverse logistics.

    With PicknPack, you can:

    • Track returns in real time.
    • Analyze product return data for actionable insights.
    • Ensure high-quality inspections of returned items.
    • Automate return workflows for seamless processing.

    By leveraging PicknPack’s tools, you’ll enhance customer satisfaction, improve operational efficiency, and focus on growing your business.

    Sign up now and experience the benefits of PicknPack with a free trial. Don’t just manage returns—turn them into opportunities for growth!

    March 2024 Highlights: Progress and Achievements

    At PicknPack, we’re constantly working to improve our services and solutions. This March, we’re excited to share the strides we’ve made to enhance your experience and optimize our offerings.

    Key Milestones for March 2024

    1. Participation in an International Logistics Exhibition
      Our team attended a renowned global exhibition dedicated to transportation, logistics services, and warehouse equipment. This event allowed us to build valuable partnerships, explore innovative solutions, and discover new logistics routes and delivery methods to better serve your needs.
    2. Major Platform Update Successfully Launched
      This month, we rolled out a significant planned update to our platform. Designed to enhance user experience, the update also laid the foundation for launching new, cutting-edge products that will further streamline your operations.
    3. Charity Through Inventory Disposal
      We’ve implemented a sustainable and socially responsible approach to inventory management by organizing charitable donations for goods marked for disposal. This initiative reflects our commitment to giving back to the community and promoting sustainability.
    4. Warehouse Reconstruction and Process Optimization
      Our warehouse underwent a successful reconstruction to implement advanced inventory management techniques. These updates will help improve operational efficiency, ensuring faster and more reliable services for you.

    Looking Ahead

    We remain dedicated to enhancing our platform and services, always aiming to provide you with the best experience possible. As we continue to innovate and grow, we’re committed to making PicknPack even more efficient, user-friendly, and aligned with your needs.

    Join us on our journey—explore our latest updates and see how PicknPack can empower your business today!

    Delivery Delays: A Guide for E-Commerce Sellers

    E-commerce’s widespread popularity stems from its simplicity and fast delivery. However, delivery delays disrupt the seamless shopping experience, causing supply chain interruptions, reduced customer loyalty, and lower sales. While delays are sometimes unavoidable—especially during peak seasons when carriers face high demand—proper planning and forecasting can prevent most issues. This article explores the causes of delivery delays and offers solutions to avoid them.

    What Are Delivery Delays?

    A delivery delay in e-commerce occurs when an order isn’t fulfilled by the promised delivery date at checkout.

    Delays often result from overwhelmed transportation services or inefficient inventory management. Regardless of the cause, online stores must address delays quickly to maintain customer trust and satisfaction.

    How Do Delivery Delays Affect Sellers and Customers?

    Nearly 70% of shoppers claim they won’t buy again from a brand if delivery takes longer than two days. This high expectation poses challenges for logistics, especially when delays arise. The problem worsens when dissatisfied customers leave negative online reviews, harming the brand’s reputation, customer retention, and ability to attract new buyers.

    Common Causes of Delivery Delays

    1. Logistics Errors and Staffing Shortages

    Inefficient logistics infrastructure can lead to delays in order processing and sorting. Small businesses, managing all processes internally, often face backlogs due to limited time and resources. Warehouse mismanagement and staff shortages further contribute to these issues, delaying shipments.

    2. Incorrect Customer Information

    Mistakes in delivery addresses or contact details are a leading cause of delays. Such errors complicate delivery and increase shipping costs.

    3. Seasonal Peaks

    During peak seasons, order volumes can surge up to five times higher than usual. Many e-commerce companies struggle to meet this demand, resulting in inventory shortages, inaccurate stock information, and overwhelmed carriers.

    4. Weather Disruptions

    Extreme weather conditions, like heavy snow, hail, or fog, can significantly delay deliveries. Although beyond the carrier’s control, these issues shouldn’t excuse late shipments.

    How to Avoid Delivery Delays

    1. Partner with Reliable Carriers

    Choose carriers equipped for efficient and timely deliveries. Establish clear Service Level Agreements (SLAs) with your partners and monitor compliance to ensure urgent orders are prioritized and handled effectively.

    2. Keep Inventory Updated

    Real-time inventory updates prevent false orders, boosting customer trust and protecting your brand’s reputation. Identify high-demand items and update your inventory regularly to avoid stockouts or overstocking.

    3. Verify Customer Information

    Since inaccurate customer data is a common cause of delays, implement auto-fill features to validate addresses and contact details during checkout. Accurate customer information simplifies delivery and resolves potential issues faster.

    4. Anticipate Seasonal Demand

    Forecast demand spikes and replenish inventory early to avoid stock shortages or surpluses during peak seasons. Proper planning ensures your top-selling items remain available while minimizing excess stock of slower-moving products.

    5. Leverage Fulfillment Services

    Outsourcing to a fulfillment provider like PicknPack is one of the most effective ways to avoid delivery delays. Fulfillment services handle storage, packaging, and shipping, ensuring timely order processing. By partnering with PicknPack, you gain access to:

    • Cost-efficient solutions
    • Scalable operations
    • Reduced delays
    • Inventory and logistics automation

    Deliver with Confidence

    As e-commerce grows, so do challenges with timely deliveries. Sellers must collaborate with trusted fulfillment and logistics partners to achieve delivery goals and ensure customer satisfaction.

    PicknPack offers comprehensive fulfillment services, including inventory management, professional packaging, and fast, reliable shipping. Our partnerships with trusted carriers guarantee your orders are processed and delivered on time. Focus on growing your business while we handle the operations.

    Streamline Your Delivery Process with PicknPack

    Choose PicknPack to ensure seamless delivery operations and elevate your e-commerce success.

    Multichannel Selling in E-commerce

    In today’s fast-paced e-commerce landscape, leveraging multiple sales platforms has become a cornerstone for success and growth. While managing a multichannel business may seem complex, many companies adopt this approach to increase order volume and expand brand reach.

    What is Multichannel Selling?

    Multichannel selling involves offering your products on multiple online marketplaces simultaneously.

    Choosing the Right Marketplaces

    • Research and Identify Markets: Thoroughly analyze and identify potential marketplaces based on audience demographics, product compatibility, and platform popularity. For example, on Etsy, 81% of buyers are women, while only 19% are men.
    • Evaluate Platform Features: Compare marketplace features such as listing options, seller support, fees, payment methods, and promotional tools. For instance, eBay offers promoted listings that only charge fees if the ad results in a sale.
    • Target Audience Alignment: Understand your audience’s preferences and identify marketplaces where your products will resonate.
    • International Opportunities: Expanding to global marketplaces can unlock growth potential. Consider factors like language support, logistics, and market trends when going international.

    Setting Up a Multichannel E-commerce Business

    1. Optimize Product Listings: Ensure your product listings are accurate and optimized for each marketplace. Use relevant keywords, high-quality images, and detailed descriptions.
    2. Inventory Management: Invest in supply chain systems and transportation solutions to streamline operations and ensure timely deliveries.
    3. Pricing Strategies: Adjust prices to reflect competition, customer expectations, and marketplace fees. Continuously monitor and refine pricing to maximize profitability.

    Crafting an Effective Marketing Strategy

    • Tailored Marketing Efforts: Customize your campaigns for each marketplace to resonate with your target audience. Use promotions and sales to drive traffic and increase conversions.
    • SEO Best Practices: Implement SEO strategies to enhance your product visibility on both marketplaces and search engines. Optimize product titles and descriptions to rank higher in search results.
    • Analytics Integration: Monitor key metrics such as conversion rates, customer acquisition costs, and return on ad spend (ROAS). Use this data to refine strategies and improve performance.
    • Logistics Optimization: Minimize delays and errors by partnering with reliable delivery providers. Platforms like PicknPack streamline sales and logistics processes, enabling seamless integration with channels like Amazon, Etsy, and eBay for efficient order management and cost-effective shipping.

    Scaling Customer Support

    • As your marketplace presence grows, so will customer inquiries. Prioritize timely, efficient support to build trust and loyalty.

    Performance Monitoring and Evaluation

    • Performance Monitoring and Evaluation
    • Analytics Tools: Track sales performance, conversion rates, and emerging trends. Identify successful strategies and areas for improvement.
    • Strategy Adjustments: Continuously refine your marketing and operational strategies based on performance insights. Experiment with new approaches and adapt to stay ahead of competitors.
    • Customer Reviews: Use positive feedback to attract new customers. With 90% of buyers reading reviews before purchasing, generating and leveraging positive reviews should be a top priority.

    Unlock Multichannel Success with PicknPack

    Adopting a multichannel sales approach empowers businesses to boost order volumes and expand their brand presence. However, success requires careful planning, analysis, and ongoing improvements.

    PicknPack simplifies your journey with tailored solutions for sales and logistics. We can offer expert guidance and strategies for launching your products on international marketplaces. From product listings to logistics optimization, we’ll help you stand out and thrive in the competitive world of e-commerce.

    Partner with PicknPack today to streamline your operations and achieve global success. Contact us for more information—our team is ready to help you reach new heights in online business!

    Управление ожиданиями клиентов в электронной коммерции

    Когда вы запускаете бизнес электронной коммерции, вы даете множество обещаний: себе,инвесторам, клиентам. Вы ставите цели и стремитесь достичь успеха. Однако, также понимаете, что будут моменты, когда трудности могут не обойти вас стороной. Одна из этих проблем наиболее важна для вашего бизнеса.

    Удовлетворение ожиданий клиентов – ключ к успешному бизнесу.

    Если вы оправдываете ожидания, вы создаете положительный опыт и приобретаете постоянных клиентов. С другой стороны, если вы не оправдываете ожиданий, появляются негативные отзывы, которые могут быстро разрушить вашу выстроенную репутацию.

    Чего на самом деле клиенты ожидают от вашего продукта, и каким образом вы можете удовлетворить их ожидания? Давайте разберемся в этом!

    Чего ожидают клиенты?

    В головах клиентов во время покупки возникает множество мыслей. Они задаются вопросами: “Доставят ли мой заказ вовремя?”, “Будет ли товар соответствовать описанию?”, “Что, если мне не понравится товар и я захочу вернуть его?”.Когда клиенты получает доставленную посылку, они чувствуют волнение и ожидание. Они открывают посылку с надеждой на то, что все внутри будет как они ожидали и желают, чтобы товар превзошел все ожидания.

    Легко находить нужные товары — убедитесь, что ваш магазин обеспечивает простую навигацию, а ваша реклама содержит правильные ссылки, отражающие ассортимент вашей продукции и актуальные акции.

    Лояльность продавца — не требуйте дополнительные данные, адрес электронной почты или номер мобильного телефона до того, как у вашего клиента будет возможность осмотреться. Ограничьте количество запрашиваемой информации до необходимого минимума.

    Товары на складе — знайте, какие товары являются наиболее популярными, регулярно проверяйте их количество и своевременно пополняйте запасы, чтобы избежать дефицита. 

    Отслеживание заказов — системы отслеживания стали настолько распространенными, что клиенты ожидают оперативно узнать, когда их посылка прибудет. Они ожидают частых обновлений и простого способа проверки своего заказа.

    Своевременная доставка — клиенты ожидают получить свой заказ в заявленные сроки

    Если доставка задерживается, клиенты будут обвинять именно нас, а не курьера

    Упаковка, отражающая ваш бренд — независимо от того, продаете ли вы дорогие сумки или корм для домашних животных, покупатели ожидают качественную упаковку, которая защитит их покупку и отразит ее ценность. 

    Неповрежденные товары — клиенты ожидают, что их заказ будет доставлен неповрежденным и нераспечатанным. Порванная или помятая упаковка указывает на неправильное обращение и плохо отражается на вашем бренде, даже если это может быть не вашей виной. Поврежденный товар указывает на плохую упаковку, за которую вы несете ответственность.

    Во время покупок — проявите себя наилучшим образом, выделив отличительные преимущества, такие как бесплатный возврат или бесплатная доставка. Предполагаемые диапазоны дат доставки, стоимость доставки и четко сформулированные правила возврата – все это помогает установить реалистичные ожидания.

    Оформить покупку — дайте клиентам возможность контролировать скорость и стоимость доставки, чтобы они сами устанавливали ожидания, а не вы. Как минимум, вы должны предложить ускоренный вариант доставки, а также экономичный метод, чтобы клиенты могли лучше оценить свои затраты.

    После покупки — комплектация, упаковка и отгрузка, являются вашей ответственностью, даже если у вас естьлогистика сторонних организаций. Старайтесь быстро реагировать на любые задержки или проблемы.

    Возврат — включите в заказ информацию о том, как осуществить возврат или простой обмен. Это не только сокращает количество разочарований клиентов, но и экономит время.

    Как 3PL может помочь управлять ожиданиями клиентов

    Технический прогресс, комплекс услуг, 3PL партнер – это правая рука успешного бизнеса электронной коммерции. Пользователи платформы PicknPack могут гарантировать своим клиентам, высокое качество обслуживания, благодаря сотрудничеству с глобальным партнером. 

    9 способов, с помощью которых PicknPack поможет вам эффективно управлять ожиданиями своих клиентов.

    1. Собственный склад в США. Благодаря своему расположению, близкому к центральному сортировочному центру США, склад в Нью-Йорке значительно упрощает доставку заказов. Расстояния, которые они должны преодолеть, значительно сокращают транспортные расходы и позволяют предоставить клиентам быструю доставку в любую точку страны.

    2. Быстрое и точное выполнение. Гарантия быстрого и точного выполнение всех заказов, используя собственное облачное программное обеспечение, что позволяет максимально сократить время на комплектацию заказов и автоматизировать их выполнение. При этом мы придерживаемся строгих стандартов контроля качества, обеспечивая точность выполнения заказов на уровне 99%.

    3. Качество услуг. Строго контролируемый процесс приема товаров. Поступающие товары распаковываются, проверяются на наличие повреждений и недостающих элементов.

    4. Интеграция с перевозчиками. Интеграция с крупными перевозчиками, такими как UPS, FedEx, USPS, DHL и другими, позволяет легко выбирать наиболее оптимального перевозчика для каждого конкретного заказа, сравнивать стоимость и сроки доставки. 

    5. Интеграция с маркетплейсами. Платформа интегрируется с крупными торговыми маркетплейсами. Данная возможность помогает упростить процесс работы с множеством каналов продаж и улучшить эффективность работы. 

    6. Упаковка. Широкий выбор упаковочных материалов, которые можно адаптировать под конкретные потребности и предпочтения клиента.

    7. Возвраты. PicknPack обрабатывает обратную логистику так же эффективно, как обрабатывает заказы. Возвращенные товары проверяются, фиксируются и повторно направляются на хранение. 

    8. Отслеживания заказов. Система отслеживания заказов с автоматическим обновлением статусов доставки. Все заказы, оформленные через систему, будут иметь актуальную информацию о доставке, что позволит вам контролировать процесс и своевременно уведомлять клиентов по необходимости.

    9. Кастомизация. Сервис кастомизации поможет выделиться среди конкурентов и произвести неизгладимое впечатление на ваших клиентов. С PicknPack вы сможете:

    использовать собственную фирменную упаковку, добавлять маркетинговые вкладыши к заказам печатать подарочные сообщения для клиентов при упаковке, кастомизировать с помощью лазерной гравировки. 

    Поскольку сектор электронной коммерции становится все более конкурентоспособным, бренды должны соответствовать ожиданиям клиентов и превосходить своих конкурентов для обеспечения стабильного роста. Продавцам приходится сталкиваться с рядом проблем, связанных с доставкой, технологиями, автоматизацией, и только опытные партнеры способны помочь брендам преодолеть эти сложности.

    Оправдывая ожидания клиентов, мы создаем положительный опыт покупателя и заслуживаем его лояльность. Для достижения этой цели, компания PicknPack поможет эффективно управлять ожиданиями клиентов благодаря высококачественному сервису и большому опыту работы на международном рынке. Начните развивать свой бренд с PicknPack уже сегодня.